Return Policy
Effective Date: 22.07.2023
1. Returns and Refunds
At Bullport LTD, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a flexible return and refund policy.
2. Eligibility
2.1. To be eligible for a return and refund, the following conditions must be met:
The item must be in its original condition, unopened, and unused.
The return must be initiated within 14 days of the purchase date.
You must provide proof of purchase, such as an order confirmation or receipt.
3. Return Process
3.1. To initiate a return, please contact our customer support team at office@libidiol.com to request a Return Authorization (RA) number.
3.2. Once you receive an RA number, please securely package the item, include the RA number, and send it to the address provided by our customer support team.
4. Refunds
4.1. Once we receive and inspect the returned item, we will notify you about the status of your refund.
4.2. If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund may vary depending on your payment provider.
5. Shipping Costs
5.1. Shipping costs are non-refundable unless the return is due to a faulty or damaged item.
5.2. You are responsible for the cost of return shipping unless the return is due to an error on our part.
6. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a refund.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact our customer support team at office@libidiol.com